Thank you for shopping with Haancrochet. We strive to provide high-quality digital crochet patterns to inspire your creativity. Please read our Refund and Returns Policy carefully before making a purchase.
Digital Products
Since our products are digital crochet pattern PDFs, they are considered intangible goods and cannot be returned. Once the files have been downloaded or accessed, we are unable to offer refunds.
However, we are committed to your satisfaction. If you encounter any issues with your purchase, such as:
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Receiving the wrong file
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Corrupted or incomplete downloads
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Difficulty accessing the file
Please contact us at [your contact email] within 14 days of purchase. We will work to resolve the issue promptly, whether by providing the correct file or assisting with access.
Order Cancellation
If you wish to cancel your order before accessing the digital files, please contact us immediately at [your contact email]. We will process a refund if the files have not yet been downloaded.
Contact Information
For any questions or concerns regarding your purchase, feel free to reach out to us at:
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Email: support@haancrochet.com
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Subject Line: Refund/Returns Inquiry
We appreciate your understanding of the nature of digital products and your support for Haancrochet. Your satisfaction is important to us, and we’re here to help resolve any issues you may experience.
